Server Management

• Manage Unlimited Servers, Users and Domains
• Quickly add or remove servers as you grow
• Assign IPs and Services as resources to offer to your customers
• Customize services for complete flexibility
• Integration with IIS5 and IIS6 Webservers
• Integration with SmarterMail, MailEnable, IMail, Merak, MDaemon and hMailServer Mail Servers
• Integration with Microsoft FTP, Serv-U FTP and Gene6 FTP Server
• Integration with SimpleDNS and Microsoft DNS Server
• Integration with Microsoft SQL Server and MySQL Server
• Support for DeepMetrix LiveStats 5, 6 and 7, SmarterStats and AWStats Statistics Servers
• Support for ASP, ASP.NET, Perl, PHP and ColdFusion
• Support for Python and ASP.Net 2
• A new set of wizards that help people set up various parts of Helm in a step by step manner
• Manage Server IPs for dedicated and shared hosting
• Specify Internal and External IPs for NAT-Based configurations
• Add/Edit/Remove services such as Web, Email, DNS, FTP
• Use Helm's Service Distribution model to balance the load evenly across servers
• Make use of Helm's Self Diagnostic Tool to quickly find and resolve server problems
• View detailed error logs to track down any configuration problems
• Specify Global DNS records to be added automatically to new domains
• View accurate system resource usage information
• Automatically notify customers and administrators when a customer uses more disk-space or bandwidth than they have been allotted.
• View Disk-space and Bandwidth usage statistics
• NEW! Cross-datacenter communication without the need for VPN
• NEW! Firewall Friendly
• NEW! Server Extensions allowing you to manage services such as Windows Processes, Windows Services, Windows Firewall and reboot your servers.
• NEW! View detailed server memory usage and hardware setup
• NEW! Re-boot and shutdown servers
• NEW! Configure Windows Firewall adding port exception and service exceptions, enabling and disabling firewall on server
• NEW! Control terminal services
• NEW! Monitor bad scripts running on your Windows services
• NEW! IIS management
• NEW! Automatically give site a static IP
• NEW! Automatic updates
• NEW! Simple, single-click module installations
• NEW! Improved Bandwith Tracking capabilities
• NEW! Backup/Restore

Customer Management

• Create hosting plans for resellers
• Setup billing information for resellers plans
• Specify resource limits including domains, bandwidth, disk-space, email accounts, etc.
• Set up extra features that resellers can purchase such as extra domains, extra bandwidth, etc.
• Be notified automatically when a customer purchases an extra feature
• Set resource limits that control exactly how much resource a reseller can use
• View accurate resource usage information
• View a list of customers that have subscribed to a given hosting plan
• Share Extra Features across multiple plans for easier configuration
• Manage all users from your administrator login
• Drill down into a reseller's account, their customers' accounts and individual domains
• Access all features and functionality of resellers and customers
• Create new users manually
• Search for users by account number, name, email, company name, status or account type
• Specify an account number prefix to help identify customers
• Set a minimum password length for increased security
• Enable/Disable remote auto-signup
• Enable/Disable Account Vetting
• Have an alert email sent to you when a new user account is created
• Customise welcome messages to be sent to new users
• Suspend, Cancel or Reactivate user accounts as needed
• Update a user's details and reset their password on their behalf
• Use Helm's inbuilt messaging system to communicate with your users
• Add/Remove Hosting Packages made available by a reseller for purchase
• View accurate resource usage information
• View a list of domains in a hosting package
• View Disk space and Bandwidth statistics
• View Extra features purchased or available for a hosting package
• Purchase more extra features (domains, email accounts, etc.) as needed
• Update Personal Details
• Reset Password
• Use the Internal Message System to view messages from reseller and administrator
• NEW! Helm 4's new notification system allows you to "tap" into any Helm event (such as when a domain is added to the system) and trigger notifications over multiple channels including email, sms, instant message, fax, and more.
• NEW! A complete signup shopping cart that can be "skinned" to look like their own site.
• NEW! Customer Notes allow you to keep track of your todo list or important notes about a customers account.

Billing

• Enable Helm's own internal billing system or make use of a 3rd party billing solution
• Bill your customers in ANY currency
• Automatically generate new invoices for your customers X days before they are due
• Allow customers to pay during signup using Helm's Auto-signup Form
• Customise Helm's Auto-signup Form with your own Header and Footer HTML
• Specify Tax Rates to apply to your customers' invoices
• Specify an Invoice Prefix to help keep track of your customers' invoices
• Automatically send invoices to your customers when paid
• Send and View Invoices in either plain text or HTML format
• Customise invoices with your own headers and footers
• Automatically send your customers a customisable payment receipt when they make a payment online
• Allow your customer to pay using a variety of payment methods
• Choose from supported payment gateways for automatic recurring billing
• Send your customers payment reminders before and after their invoices are due
• Customise an email that is sent to your customers if their credit card payments fail
• Set up email notifications when extra features are purchased by your customers
• Configure a range of extra features for your customers to purchase such as additional domains, email accounts etc.
• Specify setup fees and recurring fees for hosting plans
• Make a payment using one of the payment options configured by reseller
• Manage Credit Cards
• View Billing Statements, Invoice and Payment details
• View Recurring Transactions
• NEW! Resellers can write own billing gateways including callback with no coding required
• NEW! More billing reports
• NEW! Ability to set up rules and tax bands
• NEW! Vouchers and promotions
• NEW! Pro rata and credit days
• NEW! New shopping cart system to allow people to put together orders of multiple products.
• NEW! A new shopping cart system and sign up wizard allows resellers to provide professional sign up processes that can include the ability for users to purchase multiple products from the start.
• NEW! Template invoices mean users can make their invoices look the way they want them to

Domain Management

• As an administrator or reseller you can view, edit and remove domains and domain registrations for any user in the system
• Add/Remove Domains
• Search for domains by domain name
• Manage FTP Accounts
• Use Helm's File Manager to manage website content online
• Create and Manage Virtual Directories
• Secure website folders
• Add/Remove Domain Aliases and Sub-Domains
• Use Helm's DNS Zone Editor to manage DNS Zone records (A, MX, CNAME, etc.)
• Add/Remove Databases and Database users with Helm's Database Manager. MySQL allows backup, download and restores for the end users)
• Manage MIME types
• Manage Custom Error Pages
• Install/Remove and Manage FrontPage Extensions
• Install/Remove Shared SSL
• Configure website settings including support for extensions such as ASP/PHP/Perl/etc, Directory Browsing, Permissions, etc.
• View Diskspace and Bandwidth usage information
• Create and Manage ColdFusion DSNs
• Manage IIS Default Documents
• Manage IIS Parent Paths
• Domain Forwarding
• NEW! Due to Helm's new module-based design it is now possible to support all custom features that each product may support.
• NEW! Helm's new provisioning system allows you to specify exactly how services such as email accounts are set up when a new domain is created.

Security

• Specify minimum password lengths for a customer's account passwords
• Use an SSL certificate with Helm for secure data entry
• Create a list of Banned IP Address to block access to Helm
• NEW! IP Black Listing - stop troublesome individuals or only allow access from certain countries/areas to your control panel
• NEW! Password Policies - require your customers to use strong passwords to decrease probabilities of security exploits

Localization & Personalisation

• Fully re-brand Helm with your own logos, headers, footers and custom links
• Choose from pre-installed skins or 3rd party themes
• Modify default list sizes
• Multi-Lingual Interface
• View Diskspace and Bandwidth usage statistics
• View information about users currently logged into the control panel
• View Detailed Diskspace and Bandwidth Reports
• View Customer Database Size Report
• View Customer Invoice Report
• Export all reports to Excel

System Configuration

• Use Helm's Configuration Tool to customise your Helm installation
• Set up Helm using MSDE (installed automatically with Helm) or Microsoft SQL Server
• Specify the install location for Helm System and files
• NEW! Helm Configuration Tool can update Helm using Helm's update service which allows you to choose a date and time to download updates, notify you when updates are available, and specify how many days after an update is released to wait before installing it
• NEW! Customise your own control panel
• NEW! Develop your own Helm 4 skin to make your control panel look and feel like your corporate site
• NEW! Write your own modules - Do what YOU want to do, get Helm to help you manage new products and services that other hosting companies just don’t offer!
• NEW! Threaded processing capability – improved performance. Helm can do more than one task at the same time to increase the speed of setting up domains etc.
• NEW! Roll back support to clean up the system in the event of a failure to complete its tasks

Graphical User Interface

• NEW! Ajax Support
• NEW! Tree Menu System reduces "clicking-around"
• NEW! Right-click context menus
• NEW! Customer Buttons

Help

• Complete Documentation
• Vast Online Help and Support Resources

API

• NEW! Helm 4's new API has been designed so you can get any information about their account through an XML based API